FAQ
Frequently Asked Questions
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–15 business days.
Do your lights require wiring?
Many of our solar-powered lights require no wiring and are ready to install straight out of the box. Products that require mains power will clearly state this in the product description.
Are the lights weatherproof?
Yes. Our outdoor lighting is designed to withstand year-round outdoor conditions. Each product includes its IP weather-resistance rating within the specifications.
How long do solar lights stay illuminated?
This depends on the amount of sunlight received during the day. Under normal conditions, most solar-powered lights provide illumination throughout the evening and into the night.
Are the bulbs replaceable?
Some models feature replaceable bulbs, while others use integrated LED technology designed for long-term performance. Please refer to the individual product specifications for details.
Do I need professional installation?
Most solar-powered products can be installed by homeowners with basic tools. For mains-powered lighting, we recommend installation by a qualified electrician where required.
What if my item arrives damaged?
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. Our team will work quickly to provide a replacement or suitable solution.
Can I return my order?
Yes. We offer a 30-day return policy on eligible items. Products must be returned unused and in their original packaging. Please see our Returns Policy for full details.
Do you ship across Europe?
Yes. We proudly ship to customers across Europe. Shipping availability and delivery times may vary by destination.
How can I contact customer support?
For any questions regarding your order or our products, please contact us at:
We aim to respond to all enquiries within 24–48 business hours.
Why choose LUMIÈRE EU?
At LUMIÈRE EU, we believe lighting should do more than illuminate. Our carefully selected collection combines contemporary design, reliable performance and timeless aesthetics to help transform outdoor spaces into places you'll love spending time in.